Solutions
Making the appropriate decisions about your resources early on will help you save time and effort depending on what you want to achieve and any challenges you could encounter in the process.
Below is a list of all our solutions
IT Support
IT support consists of processes designed to keep IT workflows secure and keep IT expenses down. The IT support services offered by C – Core HK are supported by years of expertise in application and help desk assistance, as well as IT help desk, Network Operations Center, and software support to provide excellent user experience and ongoing process improvement for your IT systems.
Pipeline for multi-tiered incident resolution:
- A customer service team.
- A team of technical support personnel.
- A group of software developers.
Self-service training materials for users:
- Articles from the knowledge base
- FAQS
- User guides.
- SOPs for ticket resolution, change and incident management, and CI/CD flows.
- Maps of networks
- Configuration management database
- Plan for infrastructure enhancement.
- UX testing/monitoring
- Surveys and user experience studies, including CSAT improvement plans based on the results.
Regulatory Compliance Audits
- Benchmarking the IT infrastructure against PCI DSS, HIPAA, and other regulations.
- Plans for fixing compliance gaps
Regular and transparent reporting:
- Service level reports
- Maintenance reports
- Reports on health checks.
- Security audit reports
- Incident reports with root cause analysis
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Testing & QA
The goal of QA and software testing services is to guarantee that software satisfies all its criteria and user expectations. C – Core HK Limited has been providing full-range QA services under strict timelines to enable our customers create high-quality software in rapid releases for many years.
Managed Testing
Your in-house QA manager oversees C – Core HK’s testing staff. Our test engineers take on a portion or the entire spectrum of testing tasks, such as:
- Creating a test environment & data preparation for testing.
- Creating test cases & running tests.
- Submitting and documenting bugs in your preferred defect tracking system.
Once-off testing
Our testing team conducts one cycle of testing operations, which may include:
- Functional evaluation & testing for compatibility.
- Testing for localization & performance evaluation.
- Testing for usability & security auditing.
C – Core HK offers QA as a solution and manages the complete quality assurance process, which includes:
- Creating a quality assurance strategy and a test plan.
- Analyzing and determining the ROI of test automation for the project.
- Providing frequent test reports and performance reporting on the QA team.
- Managing and improving the testing team’s performance.
C – Core HK’s QA consultants assist in the elimination of QA process restrictions, as well as the attainment of improved QA maturity and efficiency, by delivering the following solutions:
- Setup of the QA procedure.
- Auditing and improving the quality assurance process.
- Consultation and setup for test automation
- Consulting on assessing a certain sort of software.
- Conducting appropriate testing activities
Evaluation of Quality
C – Core HK’s IT specialists are responsible for:
- Manual code review and automated code auditing are used to assure code quality and coding convention conformance.
- Examining your software’s adherence to applicable standards and requirements.
Testing as a Solution
C – Core HK manages the entire testing process, from execution to process and team management oversees:
- Developing a test strategy and plan, as well as managing testing activities
- Writing test scripts and designing tests.
- Providing automated testing tools and frameworks.
- Performing tests and generating test reports.
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Network Solutions
A genuinely contemporary firm requires a scalable and integrated network. Our solution professionals can assist you in designing, securing, and maintaining a network that is ready to face tomorrow’s business problems.
Most IT setups are complicated, and your organization relies on technology to function. Even a single server failure may put applications, systems, and your organization to a standstill. That is why C – Core HK’s monitoring solutions continuously monitors, measure, track, and control your server’s performance and availability. Our approach:
- Create server performance and usage baselines.
- Unexpected difficulties are identified and resolved before they become a problem.
- Provides complete reports on the health and condition of your servers, including availability, utilization, and performance, on a regular basis.
- Give quick warning when problems occur and offer simultaneous remedial measures that automatically solve the problem.
C – Core HK’s remote network monitoring tools and capabilities, along with the experience of our IT specialists, keep your servers functioning at optimal performance.
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Cyber Security Insurance
Cyber insurance is intended to cover costs incurred because of a data breach or cyber security disaster. This insurance should cover both first-party and third-party claims. Third-party coverage manages legal action brought by customers or partners, whereas first-party coverage addresses damages to the organization or individual impacted.
These plans differ in terms of coverage and premiums, but they often take into account the organization’s kind, services supplied data risk and exposure, and current security strategy.
- Data recovery from compromised sources.
- Regulatory penalties and legal settlements.
- Hiring professionals to assess and repair damage.
- Customers will be notified, and identification and credit monitoring will be provided.
- Business disruption, network unavailability, and employee productivity loss.
- Cyber insurance may be an excellent choice for businesses trying to strengthen their resilience. However, as ransom ware attacks grow more common and compliance frameworks get more stringent, many businesses are being denied coverage for failing to fulfill security requirements.
Cyber insurance may be an excellent choice for businesses trying to strengthen their resilience. However, as ransom ware attacks grow more common and compliance frameworks get more stringent, many businesses are being denied coverage for failing to fulfill security requirements.
Many insurance firms refuse to pay claims if the insured fails to maintain a secure environment due to a lack of paperwork or controls. If your company wants to get cyber insurance, you should work closely with your IT staff to satisfy provider requirements.
A solid cyber insurance company will be intimately familiar with your industry’s compliance standards, remediation strategies, coverage plans, and concerns. Here are five factors to consider while selecting a cyber-insurance provider:
- Products and Services
- Services for Pre-Breach
- Services for Breach Response
- Distribution
- Cyber Resources
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Email Security
Email encryption may be required to secure sensitive material and comply with regulatory rules, depending on the nature of your company communications.
Email has become a key target for hackers as the working world evolves to a remote style with more endpoints than ever before. Email encryption protects your firm’s and employees’ sensitive information. By automatically encrypting your outbound emails, C – Core HK’s email encryption solution protects your content and prevents data breaches or illegal usage.
Our skilled IT experts can set up this service fast and assist you in defining specific encryption policies based on keywords, sender, recipient, content, attachments, and more. Our non-proprietary automated systems employ 128-bit AES email encryption to:
- Stop data breaches by detecting and blocking communications with predefined key characteristics.
- Protect critical consumer or confidential company data, such as new product development plans, during transfer.
Allow for PCI, HIPAA, and other local or state government norms and requirements pertaining to safe email communications and data security.
Backing Up Private Email Content
In addition to perimeter security solutions, you should have backup and recovery methods in place. Recovery solutions allow your workers to continue working even if there is a security breach or a natural disaster. Specialized email continuity plans also make it easier for your company to satisfy legal obligations like GDPR.
For cost-effective, comprehensive security across devices, apps, and data, Microsoft EMS integrates Azure Active Directory, Rights Management and Advanced Threat Analytics
With unified communications such as email, voice mail, and instant messaging, calendaring, and task management, Microsoft Exchange delivers a comprehensive end-user experience.
C – CORE HK HERO provides enterprise-level protection by guaranteeing your organization’s readiness for data disasters through retention and reporting, data backup and restoration, and shared storage.
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Data Backup
When calamity comes, it is vital to be prepared. C – Core HK’s continuity solutions provide enterprise-level security, guaranteeing that your firm is ready for data disasters at a low cost.
Your data must be safe and recoverable in the event of a calamity. C – Core HK HERO provides enterprise-level security, guaranteeing that your firm is ready for data disasters at a low cost.
Our recovery
Our recovery solutions offer redundant protection through local data center backups, recovery through onsite image-based backups to a HERO appliance, and business continuity via cloud backups, thanks to our cooperation with Datto, a renowned provider of data backup and disaster recovery solutions.
Our recovery solutions, developed over decades of experience, are executed by a team of skilled IT specialists.
- Recovery after a disaster
- Reporting and retention
- Backup and restoration of data
- Shared storage and high availability
- Architecture and infrastructure design
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Environmental, Social & Governance
Investors, executives, audit committees, and boards place a premium on environmental, social, and governance (ESG). With new executive orders aimed at combating climate change and SEC leadership focusing on ESG and how to regulate climate reporting and the need has never been greater. The rising desire for openness creates a perplexing situation as many businesses strive to figure out how ESG fits into their business planning and reporting.
Our ESG products help organizations understand the ESG landscape, mitigate risk, and adapt their business models in a proactive manner. Grant Thornton can assist your firm in navigating the complicated ESG sector to exploit insights and drive development to new heights.
Our sustainability professionals can help you comprehend reporting standards and SEC laws, as well as simplifies ESG programs for your investors, executives, audit committees, and boards.
Choosing a reporting framework, such as the Sustainable Accounting Standards Board, the Task Force on Climate-related Financial Disclosures, or the Global Reporting Initiative disclosures; or unsure how to create a materiality analysis and assess your environmental impact? We can assist with our data-driven strategy.
Becoming a market leader involves more than simply understanding how your firm operates from an ESG standpoint. We can assist you in delving further into certain areas of growth, such as tying together human capital management, supply chain operations, and tax transparency and incentives to generate better business results.
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